Discounts depend on the category. Prices on the site already include the discount, so there is no code to enter.
What is discounted
This year the discount is set per category rather than across the whole store. Four categories are not part of the campaign and stay at their normal price.
What is not included
A few products sit inside a discounted category but are not part of the campaign. They are sold at their normal price for the whole period.
- All Biaxol products. Every Biaxol item is excluded, in every category it appears in.
- Growth hormone. DEUSTROPIN 4/12 and the Astera Labs HGH are excluded.
The price shown on each product page is always the price you pay. If a product shows no reduction, it is one of the items above or it is in a category with no discount.
How the discount works
- The discount is already applied to the price you see. Nothing is added or removed at checkout.
- There is no promo code for the campaign.
- Quantity discounts are paused for the campaign period.
Reward points
Reward points work like cash back. Every order earns points, and those points come off the price of a later order. One point is worth 0.25 EUR, and you can pay for up to 70% of an order with them, not counting shipping.
During the campaign every order earns double points. Each product page shows how much money you get back on that item, just under the price, and your cart shows the points the order will earn.
You need an account to collect them. Creating an account gives you 10 points, subscribing to the newsletter gives another 10, and your first order gives 20. Guests can order, but they collect nothing and cannot spend points later.
Points are added once payment is received and the order is dispatched. They expire 90 days after they land, so use them before then.
Full details are in the Reward Point System page.
Coupon codes
- Influencer codes give an extra 5% on top of the campaign price.
- Personal codes are paused for the campaign period.
- Newsletter and social media codes are paused for the campaign period.
Codes that are paused will be active again after Black Friday.
Delivery times
Tracking will update less often than usual. Those steps happen inside the carrier and customs networks, so we cannot speed them up or see more than the tracking shows.
If a parcel is lost or seized, the Re-shipping Policy applies exactly as it normally does. Claims are handled in the usual way, they simply take longer to process while the campaign queue is being cleared.
Order processing and support
The number of orders rises sharply during Black Friday, so packing and dispatch take longer than usual and replies from customer support are slower.
Every paid order is packed and handed to the courier. Writing again about the same order does not move it up the queue, and it slows the replies for everyone.
Before you write to us: the tracking page and your account order history show the same information we can see. If the tracking has not moved yet, the parcel is still inside the carrier network and there is nothing further to report.
New to ordering with us? Join our Telegram group. Customers who have ordered many times are in there and will tell you what to expect, usually faster than we can reply during the campaign.